Terms of Use & Privacy Policy

Effective Date: [You may list “Last Updated” or leave this undated for general use]

Welcome to the website of Hofunity Behavioral Health (HBH). By accessing or using this website, you agree to the following Terms of Use and Privacy Policy. If you do not agree, please do not use this website.

 

1. Purpose of This Website

The HBH website is intended to provide general information about our programs, services, community partnerships, and organizational practices. The information provided on this site is not intended to replace professional medical, mental health, or legal advice.

Use of this website does not establish a provider–client, employee–employer, or contractual relationship.

 

2. Terms of Use

Acceptable Use

You agree to use this website only for lawful purposes. You may not:

• Use the site in a way that violates applicable laws or regulations

• Attempt to gain unauthorized access to systems or data

• Upload malicious software or harmful content

• Use the site to harass, threaten, or defraud others
  
  HBH reserves the right to restrict or terminate access for misuse of the website.

 

Intellectual Property

All website content—including text, logos, graphics, forms, and documents—is the property of Hofunity Behavioral Health unless otherwise stated. Content may not be copied, reproduced, or distributed without written permission.

 

Third-Party Links

This website may include links to third-party websites (e.g., surveys, referral resources). HBH is not responsible for the content, security, or privacy practices of those external sites.

No Emergency Services

This website is not intended for emergencies or urgent clinical needs.
If you are experiencing an emergency, call 911 or 988 (Suicide & Crisis Lifeline) immediately.

 

3. Privacy Policy

HBH is committed to protecting your privacy and handling information responsibly.

 

Information We May Collect

Depending on how you use the site, we may collect:

• Contact information you voluntarily provide (name, email, phone)

• Insurance verification information submitted through forms

• Survey responses submitted voluntarily

• Website usage data (e.g., cookies, IP address, browser type)

We collect only the information necessary to respond to inquiries, verify benefits, improve services, or meet regulatory requirements.

 

Protected Health Information (PHI)

HBH complies with the Health Insurance Portability and Accountability Act (HIPAA).

• Medical information is not released without a valid Release of Information (ROI).

• Website forms are intended for initial inquiries only and should not include detailed clinical information unless explicitly requested through secure channels.

• Completed medical records requests and ROIs must be submitted via approved secure methods.

• For detailed information about your HIPAA rights, please contact HBH directly.

 

How Information Is Used

Information collected through this website may be used to:

• Respond to inquiries or requests

• Verify insurance eligibility

• Improve programs and services

• Conduct satisfaction surveys and quality improvement

• Meet accreditation, regulatory, and compliance requirements

• Information is reviewed only by authorized personnel and used in accordance with applicable laws.

 

Disclosure of Information

HBH does not sell or trade personal information. Information may be shared only:

• With your authorization

• As required by law

• With business associates performing services on our behalf under appropriate agreements

• In situations permitted by HIPAA and applicable regulations
   

Surveys and Feedback

Participation in surveys is voluntary. Responses are reviewed in aggregate and used for quality improvement purposes. Survey participation does not affect access to services or employment.

 

Cookies and Analytics

This website may use cookies or similar technologies to enhance user experience and analyze site performance. You may adjust browser settings to limit cookies, though some site functionality may be affected.

 

4. Data Security

HBH uses reasonable administrative, technical, and physical safeguards to protect information collected through this website. However, no internet transmission can be guaranteed to be completely secure.

Users are encouraged to use secure methods when submitting sensitive information.

5. Children’s Privacy

This website is not intended for children under the age of 13. HBH does not knowingly collect information from children through this website.

 

6. Policy Updates

HBH may update these Terms of Use and Privacy Policy as needed. Updates will be posted on this page. Continued use of the website constitutes acceptance of any changes.

 

7. Contact Information

If you have questions about these Terms of Use or Privacy Policy, or how your information is handled, please contact:

Hofunity Behavioral Health (HBH)
info@Hofunity.com

HIPAA Notice of Privacy Practices (NPP)

Notice of Privacy Practices
Hofunity Behavioral Health (HBH)
 

This Notice describes how medical information about you may be used and disclosed and how you can access this information. Please review it carefully.
 

Our Commitment to Your Privacy
 

Hofunity Behavioral Health (HBH) is committed to protecting the privacy of your Protected Health Information (PHI). PHI includes information that identifies you and relates to your physical or mental health, health care services, or payment for those services.

We are required by law to:

• Maintain the privacy of your PHI

• Provide you with this Notice of our legal duties and privacy practices

• Follow the terms of this Notice

 

How We May Use and Disclose Your Information

HBH may use and disclose PHI for the following purposes without your written authorization:

Treatment

To provide, coordinate, or manage your behavioral health care and related services.

Payment

To bill and collect payment from insurance plans, funding sources, or other payers.

Health Care Operations

For quality improvement, accreditation activities, staff training, compliance, audits, and program evaluation.

 

Other Permitted Uses and Disclosures

We may also disclose PHI:

• As required by law

• To avert a serious threat to health or safety

• For public health activities

• For oversight activities (e.g., licensing, audits, accreditation)

• For workers’ compensation or law enforcement purposes when permitted

 

Uses and Disclosures Requiring Authorization

Any use or disclosure of PHI not described in this Notice will require your written authorization, including most disclosures to third parties. You may revoke an authorization in writing at any time.

 

Your Rights Regarding Your Information

You have the right to:

• Request access to your records

• Request corrections to your records

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Receive a paper copy of this Notice

• File a complaint if you believe your privacy rights have been violated
   

Complaints

If you believe your privacy rights have been violated, you may file a complaint with HBH or with the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.

 

Contact Information

For questions or concerns regarding this Notice or your privacy rights, contact:

Hofunity Behavioral Health (HBH)

602-799-2757 or 602-400-8242
info@hofuity.com; Admin t.hopson@hofunity.com

 

 

Medical Records Request & Release of Information (ROI) Policy

Hofunity Behavioral Health (HBH) is committed to ensuring timely, accurate, and confidential access to medical and personnel records in compliance with HIPAA, state, and federal regulations.

 

Medical Records Requests

• Requests for medical records require a completed and valid Release of Information (ROI) prior to the release of records.

• Records are released only to individuals or entities authorized by the client or as permitted by law.

Processing Time

Medical records requests are processed within 72 business hours, excluding weekends and recognized holidays, after receipt of a complete and valid ROI. Incomplete or improperly submitted requests may result in delays.

 

Personnel Records Requests

Requests for personnel records require appropriate employee authorization or legal documentation and are processed in accordance with applicable employment laws and organizational policies.

 

Submission Methods

Completed ROIs and records requests may be submitted via:

1. Secure email

2. Secure fax

3. Approved secure portals

Sensitive information should not be submitted through unsecured email.

 

Fees

HBH may charge reasonable fees for copying, mailing, or preparing records as permitted by law. Fees will be communicated prior to fulfillment when applicable.

 

Denial or Limitation of Requests

HBH may deny or limit access to records when permitted by law. If a request is denied, the requestor will be notified in writing.

 

Contact for Records Requests

Medical Records Department
Hofunity Behavioral Health (HBH)
info@hofunity.com / Fax: 480-525-7974

Medical Records Request – Refer to the records request page

 

 

Website Accessibility Statement

Our Commitment to Accessibility

Hofunity Behavioral Health (HBH) is committed to ensuring digital accessibility for all individuals, including people with disabilities. We strive to make our website accessible and usable by everyone.

 

Accessibility Efforts

HBH works to improve accessibility by:

• Designing content to be readable and understandable

• Using clear navigation and consistent layouts

• Providing text alternatives for non-text content when possible

• Supporting access via keyboard navigation and assistive technologies

We aim to align with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where feasible.

 

Third-Party Content

Some content or links on our website may lead to third-party platforms. HBH is not responsible for the accessibility of external websites but encourages users to report concerns.

 

Feedback and Assistance

If you experience difficulty accessing any part of this website or need assistance, we welcome your feedback.

Please contact us at:
Hofunity Behavioral Health (HBH)
Admin – t.hopson@hofunity.com
602-799-2757

We will make reasonable efforts to respond and provide assistance.

 

Continuous Improvement

HBH regularly reviews its website and digital tools as part of our ongoing commitment to inclusion, accessibility, and continuous improvement.

 

 

Grievance & Appeals Policy

Hofunity Behavioral Health (HBH) is committed to providing services in a manner that is respectful, fair, and responsive to the individuals and communities we serve. We recognize the importance of addressing concerns and disagreements in a timely, transparent, and constructive manner.

HBH encourages persons served, family members, personnel, and stakeholders to share concerns so they may be reviewed and addressed appropriately.

 

What Is a Grievance?

A grievance is a concern, complaint, or dissatisfaction related to:

• The quality of services provided

• Program practices or conditions

• Staff interactions or communication

• Access to services or supports

• Organizational processes
  
  Grievances may be submitted verbally or in writing and may be filed by:

• Persons served

• Family members or legal guardians

• Personnel

• Community partners or stakeholders

Submitting a grievance will not result in retaliation or negatively affect services or employment.

 

What Is an Appeal?

An appeal is a request for review of a decision made by HBH that affects:

• Services provided or denied

• Program participation or continuation

• Discharge or transition decisions

• Other determinations that impact care or involvement
  Appeals allow individuals to request reconsideration of a decision and to have it reviewed through an established process.

 

How to Submit a Grievance or Appeal

Grievances and appeals may be submitted by completing the Grievance & Appeals form available on this website or by contacting HBH directly.

To assist with review, individuals are encouraged to provide:

• Name and contact information (unless submitting anonymously, if available)

• A description of the concern or decision being appealed

• Relevant dates, locations, or individuals involved

Anonymous submissions will be reviewed to the extent possible.

 

Review and Response Process

• All grievances and appeals are documented and reviewed by appropriate leadership or designated personnel.

• Concerns are evaluated in a fair and objective manner.

• Individuals will be contacted for additional information when needed.

• Responses are provided within a reasonable timeframe based on the nature and complexity of the issue.

When applicable, actions may be taken to address concerns and improve services or organizational practices.

 

Use of Feedback

Information gathered through grievances and appeals is used to:

• Identify trends or areas needing improvement

• Enhance service quality and organizational practices

• Support continuous quality improvement efforts

Feedback may be reviewed in aggregate for quality improvement purposes.

 

Additional Rights

Submitting a grievance or appeal does not limit an individual’s right to:

• Raise concerns through external oversight entities

• Access advocacy or support services

• Utilize other available complaint or appeal mechanisms as permitted by law
   

Assistance and Support

Individuals who need assistance submitting a grievance or appeal may request support from HBH staff. Reasonable accommodations will be provided when appropriate.

 

Contact Information

For questions or assistance related to grievances or appeals, please contact:

Hofunity Behavioral Health (HBH)

Administrator
602-799-2757

T.Hopson@hofunity.com

 

Director

602-400-8242

Tonia Williams@ourhomeofunity.com

To submit a Complaint/Grievance/Appeal refer to the Contact Us page