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Your Voice Matters at Hofunity Behavioral Health (HBH)

At Hofunity Behavioral Health (HBH), we believe the best services are shaped by the people who experience them. That includes persons served, family members, personnel, referral partners, and community stakeholders.

Who Should Complete a Survey?

We welcome feedback from:​

  • Persons served

  • Family members and guardians

  • HBH personnel

  • Referral sources

  • Community and funding partners

  • Other stakeholders who interact with HBH programs and services

Feedback

Why We Ask for Feedback

Your feedback helps HBH to:

Evaluate the quality and effectiveness of our services

Ensure programs reflect the needs and experiences of those we serve

Identify opportunities for program, policy, and service improvements

Strengthen communication with families, staff, and community partners

Support accountability, transparency, and excellence

Feedback collected through surveys and other methods is reviewed by leadership and quality teams and used to guide decisions that improve services and outcomes across the organization.

How Your Feedback Is Used

Feedback submitted through our surveys is:

Reviewed by management and quality leadership

Considered when making programmatic and operational improvements

Used to ensure services remain input-driven and person-centered

Incorporated into continuous quality improvement efforts

When appropriate, feedback helps inform changes to practices, procedures, and service delivery to better support the individuals and communities we serve.

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Ready to Share Your Feedback?

To ensure feedback is reviewed and used appropriately, we offer separate surveys for persons served, personnel, and community stakeholders.
 

Please note: All survey links redirect to Accreditation Now, a secure third-party platform used to collect feedback. You will be redirected outside of the HBH website to complete your survey.

Client Satisfaction Survey

This survey is for:

  • Individuals currently receiving or who have received HBH services

  • Family members or guardians of persons served
     

Your feedback helps us:

  • Understand your experience with our programs

  • Ensure services remain person-centered and responsive

  • Identify opportunities for improvement

Employee Satisfaction Survey

This survey is for:

  • HBH employees

  • Contracted staff

  • Program personnel
     

Your feedback helps us:

  • Improve workplace practices and communication

  • Strengthen staff support, training, and collaboration

  • Enhance service quality through a supported workforce

Stakeholder Satisfaction Survey

This survey is for:

  • Referral sources

  • Community partners

  • Funding sources

  • Ancillary providers

  • Other stakeholders

Your feedback helps us:

  • Strengthen partnerships and collaboration

  • Evaluate how effectively we meet community needs

  • Improve coordination and service delivery

Thank you for helping us grow, improve, and better serve our community. Your feedback plays an important role in shaping the care and services we provide.

Confidentiality & Use of Feedback

Participation in all surveys is voluntary. Responses are reviewed in aggregate and shared with leadership and quality teams to guide improvements in programs, services, and organizational practices.

Important Notice

This page and the surveys linked above are not intended for emergencies or urgent clinical needs.
If you are experiencing an emergency, please call 911 or 988 immediately.

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