Referrals to HBH are made by a licensed health care provider practicing within the scope of their license. Individuals, family members, or referral partners may contact our intake team to request information or begin the screening process

During the initial inquiry, our intake staff will:​
 

• Review basic eligibility criteria

• Discuss program services and expectations

• Identify payer or payment options

• Answer general questions about the program

Once eligibility is confirmed and documentation is complete, admission is scheduled based on bed availability. Admissions are generally processed on a first-come, first-served basis, with consideration given to clinical need and service availability

At admission, residents:

• Receive orientation to the program and facility

• Review program expectations, including the 30-day blackout period

• Participate in initial assessments

• Begin development of an individualized treatment plan.

Urgent or critical needs identified during admission are addressed immediately to ensure resident safety

All prospective residents complete a person-centered screening to determine whether HBH can safely and effectively meet their needs. Screening considers behavioral health needs, substance use history, medical stability, and ability to participate in residential programming

Eligibility includes:

• Age 18 or older

• Behavioral health diagnosis appropriate for residential care

• Medical stability and ability to self-administer medications

• Ability and willingness to participate in treatment

• Payer eligibility or self-pay approval

• Agreement to program rules and minimum length of stay (30 days)

Certain exclusions may apply, such as the need for a higher level of care, acute medical instability, or safety risks beyond the scope of residential services

If no openings are available at the time of referral, individuals may be placed on a waiting list. When a bed becomes available, the intake team will contact the individual or referral source to proceed with admission

Prior to admission, individuals must complete required medical clearances, including:

• Medical clearance for residential admission

• Tuberculosis (TB) screening within required timeframes

• Physical examination within required timeframes

Completion of intake paperwork, consent forms, and required releases is necessary before admission can be finalized

Residents participate in HBH’s structured, four-phase residential program, which includes counseling, skills development, recovery supports, health and wellness education, and coordination of care

Continued stay is reviewed periodically based on:

• Progress toward treatment goals

• Participation in programming

• Ongoing medical and behavioral health needs

• Clinical recommendations